Returns Policy and Alterations

Returns & Refunds Policy

At St Kilda, we take pride in creating high-quality, handcrafted items.

Stock Items

For stock items (such as kilt pins, buckles, non made-to-order jackets, etc), you have 28 days from the date of shipment to evaluate your purchase. You may return the item in its original packaging for a full refund or exchange, provided the following conditions are met:

• The item has not been damaged, used, or worn (other than to try on for size).
• No tags or labels have been removed.

Please note that we will only refund original shipping charges or your return costs (e.g., postage or re-import duties) if the goods are faulty (see the Defective Items section below). For all other returns, you are responsible for all return shipping costs, including any re-importation duties or taxes.

Custom and Made-to-Order Items

Because our tailoring items, engraved items, and sporrans are made-to-order specifically for you, our returns policy differs slightly from traditional retail stores. Please read the following carefully before placing your order.

Returns and Exchanges Due to the custom nature of these products, we do not accept returns or exchanges for "change of mind" or buyer's remorse. Each piece is created based on your specific requests and cannot be resold. Please ensure you carefully review all product details, sizing guides, and colour options before completing your purchase. Material swatches are available for purchase if you wish to see fabrics in person first. See here.

Cancellations and Modifications We begin processing your order quickly to ensure it reaches you as soon as possible.

• You may cancel or make changes to your order within two business days of placing it.
• After this timeframe, production will have begun. We can no longer accept cancellations, and any modifications requested may incur additional charges or delays.
• To request a cancellation or change, please contact us immediately via our contact form, quoting your order number.

Sizing Issues If you have purchased a custom garment and provided your own measurements, we will usually take the item back for adjustments as needed. You are responsible for shipping the item back to us, and there may be a small surcharge depending on the scale of the adjustment required.

Please note: We will not adjust or fix any item if it has been taken to a third-party tailor or altered by someone else before contacting us.

Damaged, Defective, or Incorrect Items

We want you to be absolutely thrilled with your purchase. If your order arrives damaged, defective, or if you receive the wrong item, we will make it right.

Please follow these steps to report an issue:

• Contact us via the contact form within 7 days of receiving your delivery.
• Include your order number in the subject line.
• Provide a brief description of the issue.
• Attach clear photographs showing the defect, damage, or incorrect item (as well as photos of the damaged packaging, if applicable).

We will review the issue and respond as quickly as possible.

Return Shipping for Defective Items If we need the defective or incorrect item returned to us, we will provide you with a prepaid return shipping label. You will not be responsible for return shipping costs in the event of an error on our part.

Contact Us & How to Return

If you have any questions about our products before placing an order, or if you need assistance with an existing order, we are always here to help!

Important Return Instructions: If you need to return an item, please use our contact form to make arrangements with our team before sending it back. When shipping your return, please ensure you include a note inside the box with your return details and your order number.